Terms of service
1. General terms and validity
These general terms and conditions apply to all business relationships between TrueBrodo GmbH and its customers.
2. Conclusion of the contract
The contract becomes binding when the order for the goods in the shopping cart is submitted and these terms and conditions are accepted. Orders that have been placed can no longer be cancelled or changed by the customer.
3. Reservation of delivery
The offers on our website are subject to change. In the event of delivery or production shortages, TrueBrodo GmbH is entitled to withdraw from the purchase contract. Any purchase price already paid will be refunded in the event of withdrawal from the contract.
4. Prices
All prices are per item in CHF. The prices shown at the time of ordering apply. Prices are subject to change. Changes to the product range, prices and conditions are possible at any time without prior notice. All prices stated include 2.6 percent VAT and exclude shipping costs.
5. Delivery terms
Our delivery terms apply to shipments within Switzerland. Delivery times are not binding. Orders are usually processed and shipped every Monday and Wednesday. Orders paid in advance are shipped once the full invoice amount has been received. The minimum order value is CHF 50.–. For orders of CHF 100.– or more, delivery costs are covered by TrueBrodo GmbH.
Shipments within Switzerland are generally made by Vinolog, the delivery service of Swiss Post. The actual delivery costs are shown before the order is placed. Delivery usually takes two to three working days from the day of dispatch.
We reserve the right to make partial deliveries. In the case of a partial delivery, shipping costs are only charged once.
6. Material defects
Externally visible defects in the purchased item must be reported and documented by e-mail within seven days of delivery. Defects in the product itself must be reported and documented by e-mail within seven days of consumption, but no later than seven days after the expiry date stated on the product. TrueBrodo GmbH decides at its own discretion on a replacement of the purchased item or an appropriate price reduction.
7. Payment options in Switzerland
The available payment methods are shown at checkout.
7.1 Payment in advance
When paying in advance, the purchase price is due immediately upon receipt of the order confirmation. The amount in the order confirmation is a net price. Deductions of any kind are not permitted.
7.2 Online payment
When paying with one of the online payment methods offered at checkout, the invoice amount is transferred to TrueBrodo GmbH immediately.
8. Disclaimer
Although all content on this site has been prepared with the greatest care, we cannot rule out incomplete, outdated or incorrect information. Liability for the content of external websites lies exclusively with their operators.
9. Data protection
The processing of personal data is governed by our Privacy Policy.
TrueBrodo GmbH only sends newsletters or promotional e-mails to customers at their express request.
10. Copyright
All content on www.truebrodo.ch is protected by intellectual property law and may only be used with the written permission of TrueBrodo GmbH.
11. Final provisions
Should individual provisions or parts of these general terms and conditions prove to be void or invalid, this shall not affect the validity of the remaining provisions of these general terms and conditions.
12. Applicable law and place of jurisdiction
The contractual relationship between TrueBrodo GmbH and its customers is governed by Swiss law.
The exclusive place of jurisdiction is 2502 Biel.
Biel, 4 November 2026